Payzone & Fastway Couriers

28 October 2013

Payzone has teamed up with Fastway Couriers, Ireland’s leading franchise courier operator, to launch a new online product called Parcel Connect, www.parcelconnect.ie, an innovative new service that allows customers Send, Collect and Return online goods via their local shop.

Speaking at the launch of Parcel Connect Bobby O’Keeffe, CEO of Fastway Couriers commented, “Online shopping in Ireland is growing at a phenomenal rate and in particular we’ve seen a massive increase of retail sales into Ireland from the likes of Littlewoods, ASOS and Oxendales. However, barriers persist for customers around missed home deliveries and problematic and costly returns. With the introduction of Parcel Connect both sellers and buyers can now enjoy a more convenient and cost effective service.”


Parcel Connect is a new and unique service in Ireland where you can elect to have your parcels picked up from or delivered to a range of local shops, convenient for you. For this new chapter in Fastway’s journey they chose Payzone as their exclusive channel partner, and together they plan on dramatically changing how people use online shopping now and in the future. With just under 400 Payzone outlets already signed up, mainly across symbol group stores throughout the 26 counties, the plan is to reach 750 by end November 2013 and 1,000 stores by the end of January 2014.

Parcel Connect offers Send, Collect and Return options and it works as follows;

  • Send – aimed at regular or once off customers who want to send a parcel. Log onto www.parcelconnect.ie, select your local store, tell us where you want it to go, print and stick your label on the parcel and drop it to your designated store, ready for onward shipping. The Send option has been available for some months under the PostPlus brand but is now available from Parcel Connect.
  • Collect – when buying from any of our brands (such as ASOS, Littlewoods, Oxendales, MissGuided and Amazon) select your local store instead of your home address. Then collect at your convenience. You’ll also get a SMS text to say when it has arrived in store.
  • Return – log onto www.parcelconnect.ie/returns, select the retailer you bought it from, print off your returns label and drop it into your local store. From now on all Littlewoods deliveries into Ireland will contain a Parcel Connect label in the box. Customers simply fill in their account number, go online to find the nearest store and drop it in. From here it’s scanned at the counter and the customer gets a receipt/proof of posting that they can track.


Commenting on Payzone’s partnership with Fastway, Jim Deignan, Managing Director of Payzone said, “We’re constantly looking for opportunities that allow us to deliver services through our retail network that meet a real consumer need while further enhancing our community standing. When Fastway Couriers asked us to support their delivery and collection service via the Parcel Connect brand it was an exciting opportunity we jumped at.. Our services are really important to communities – be that community in a town, city or rural location – so being able to provide this easy, convenient and cost effective service for them was your typical win/win solution.”

“The benefits of Parcel Connect are wide ranging and put the customer back at the heart of the transaction. Deliveries to local stores mean people can benefit from their longer opening hours and collect parcels when it suits them. It’s cost effective and cheaper than the Post Office and most importantly trained, trustworthy staff will ensure a safe delivery location. We’re delighted to be launching Parcel Connect and are looking forward to rolling out the service over the coming months” stated Bobby O’Keeffe of Fastway Couriers.


Parcel Connect will launch in two phases. In October 2013 the Returns and Send facility will be available and from January 2014 Collect will launch. Log onto www.parcelconnect.ie for further information.

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About Payzone:
Payzone is Ireland’s largest branded consumer payments acceptance network. The company also operates across Europe providing a wide range of payments services in the UK, Sweden, Greece, Germany and Romania. Payzone implements and operates payment networks including mobile top-ups, tolling payments, credit and debit card processing, bill payment, pre-paid debit cards and electronic gift solutions.  Payzone processes over 380 million transactions annually.

 

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