FAQs
What can we help you with
Do I need to be registered to use Payzone Parking app?
No. If you park regularly, we recommend registering for an account and parking via the app. However, we also have unregistered options in-app and online. Read about our parking options here.
How do I register to rent a bike?
All registered users can avail of Bleeper bike rentals. On your first use, you will need to approve the terms and conditions to start using the service.
My card details have been updated on my parking account but not by me. How did this happen?
Payzone uses a feature called account updater, which automatically requests card updates in the event that a customer’s card expires or is replaced.
If your card issuer participates in account updater and provides expiration date updates directly to Payzone, those updates will be applied to your parking account. This is a feature which helps you avoid failed transactions due to an expiry or a replacement of your card.
How do I close my Parking account?
To cancel your account, you can email our customer service team at parking@payzone.ie.
Include your mobile number on your account and your vehicle registration in this email.
We'll ask you to answer the security question on the account and then we can issue a refund of the full account balance to the card on your account.
Can I get a copy of my parking transactions?
Yes. Log into your parking account online. Go to the ‘Statements’ tab and you will be able to view/download all your transactions since registering with our service.
Please be advised you can only search for your transactions three months at a time.