Frequently asked questions

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Parking & mobile app

General FAQs

Do I need to be registered to use Payzone app?

How do I know what parking zone I am in?

How do I register for a parking account?

Do I need a ticket or a tag to park?

Do I need to use the parking meter?

How long can I park for?

How does the parking warden know I paid?

Can I park multiple cars?

I was fined/clamped even though I paid for parking by phone, what happened?

Payzone does not handle parking ticket violation disputes.
Payzone can confirm if payment was successful as well as help with any errors that may have occurred. An incorrect zone, a payment not confirmed properly, or an incorrect licence plate are all variables that may warrant a parking ticket. It is important to check if you have parked safely and legally, in the right zone with the correct vehicle. You can contact customer service by calling 0818 300 161, contact us here or by email parking@payzone.ie.

Are my details safe?

What are the charges to use the Parking service?

Is Payzone in Ireland connected to Payzone in the UK?

My account

Can I get a copy of my parking transactions?

How do I top up my parking account?

How do I know my parking account balance is running low?

How do I update my parking account (payment card details, vehicle, mobile number etc)?

How do I select an alternative vehicle that is on my account when using the app?

What if I am using the Payzone app and I do not want my GPS on?

How do I close my Parking account?

Can I change my SMS settings for parking reminders?

Yes. You can change your SMS preferences online or within the app.

On the mobile app, log in and click the account icon in the top left corner and choose ‘SMS reminder’.
Here you will be able to update your SMS settings.
On the website, log in to your account and go to the ‘My mobiles’ tab.
Select ‘edit’ for the mobile number you wish to change the SMS settings on.

Please note, that if you use Charge-To-Mobile to park, you will always receive a reminder. This is charged at €0.20. Reminders are optional when using other payment channels.

Can I add a vehicle to my account that is already on another account?

My card details have been updated on my parking account but not by me. How did this happen?

Payzone uses a feature called account updater, which automatically requests card updates in the event that a customer’s card expires or is replaced.
If your card issuer participates in account updater and provides expiration date updates directly to Payzone, those updates will be applied to your parking account. This is a feature which helps you avoid failed transactions due to an expiry or a replacement of your card.

Tolling

How to order a Payzone toll tag?

How much does a Payzone tolling subscription cost?

What toll roads accept my Payzone toll tag?

How to change the car the Payzone toll tag is registered with?

How do I return the Payzone toll tag?

When does the Payzone toll tag begin to work?

When does the Payzone toll tag payments get taken?

Offers

Who can avail of offers in the Payzone app?

How do I use the offers?

You can access the available discounts in the Offers tab within the app.

Choose the offer you would like to avail of
Tap 'View offer' button
When you're ready to redeem the offer, tap the 'Reveal discount' button
You will reveal either a QR code that can be scanned in-store by a store assistant and applied instantly, or a text-based code that can be entered into a website checkout for online offers.

What locations can I use the offers in?

How often can I use an offer?

Off-street parking via toll tag

I ordered a tag for off-street parking from Payzone, but it has been lost/stolen/damaged, what do I do?

I am waiting on a replacement toll tag that was lost, will the old tag still work?

I am entering the carpark and the barrier will not open with my toll tag, what do I do?

I am exiting the car park and the barrier will not open with my toll tag, what do I do?

Off-street parking via registration plate

I am entering the carpark and the barrier will not open, what do I do?

I am exiting the carpark and the barrier will not open, what do I do?

Multi-day tickets

What is a multiday parking ticket?

What parking locations offer multiday tickets?

International numbers

I don’t have a Republic of Ireland mobile number; can I still use Payzone’s parking service?

I have an international number, but I have not received my verification code after registering for parking?

Bike rental

How do I register to rent a bike?

How can I unlock a Bleeper bike?

Where can I park my rented bike?

I have found a bike, but there is a problem with it (flat tyre, broken saddle etc). What do I do?

Can I rent any other brand of bikes in the Payzone app?

How much does bike rental cost?

Card machines

I have a shop but trade online also. Can you help with both?

Can I choose what type of terminal I get?

Who do I contact if my terminal stops working?

Are my transactions safe and secure?

What cards are accepted?

Can I accept contactless payments and payments over the phone?

Who will set up my card terminal(s)?

I’m a NI / UK Merchant, where can I find a PSR pricing tool?

Fundraising

Who is this fundraising platform for?

We don’t have a website; can we take online donations

How do I get started with Payzone fundraising?

What will the donors see?

What does my donor need to do?

Do donors need an account?

No, your donors do not need a Payzone account.
However, if you get a lot of repeat donations, it can be helpful to ask your donors to set up accounts.
The benefit to your client is that each time they pay you they don’t need to enter all their details again - they just log in.
The other benefit to them is that within their account they will have a full statement of all payments they have made to all organisations that use Payzone's fundraising platform.

What type of donations can I accept?

Where does the funds raised go?

What is Stripe?

How will I know when someone has donated?

Can I refund the donors?

School payments

How do we get started with the school solution?

What is 'merchant services'?

Can you upload student data?

We don't have a website, can we take online school payments?

Is it easy to include on the school website?

What will parents see?

Do parents need an account?

No, parents do not need an account.
However, if you get a lot of repeat transactions, it can be helpful to ask parents to set up accounts. The benefit to your client is that each time they pay you they don’t need to enter all their details again - they just log in. The other benefit to them is that within their account they will have a full statement of all payments they have made to all organisations that use Payzone’s platform.

Club payments

How do we get started with the club solution

What is 'merchant services'?

We don't have a website, can we take online club payments?

Is it easy to include on my clubs website?

What will my club members see?

Do our club members need an account?

No, your members do not need an account.
However, if you get a lot of repeat transactions, it can be helpful to ask your members to set up accounts. The benefit to your client is that each time they pay you they don’t need to enter all their details again - they just log in. The other benefit to them is that within their account they will have a full statement of all payments they have made to all organisations that use Payzone’s platform.

Need help?

Complete our enquiry form and we will make sure the right person gets in contact with you

Submit an enquiry

Opening hours

Retailer support:
Mon - Fri: 9am - 6.00pm
Sat: 9am - 5.30pm
Sun: Closed
Parking support:
Mon - Fri: 8am - 6.00pm
Sat: 9am - 5.30pm
Sun: Closed

Phone

01 207 6000
Retailer support: 0818 882 600
Parking support: 0818 300 161

Address

Payzone House
4 Fern Road
Sandyford Ind. Estate
Dublin 18
D18 PD83
View in Google Maps

Email

General: hello@payzone.ie
Parking: parking@payzone.ie

Type	Charge
Unlock fee	€1.00
Price per minute	€0.04
Pitstop fee per minute	€0.02