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Merchant portal guide

View real-time transactions, Access monthly settlement reports, manage your prepaid merchant account or order terminal rolls & apply for credits. 

Merchant portal login

Learn how to use the portal

Payzone Merchant Portal Dashboard

Quick links:

Order terminal rolls

Use this feature to order terminal rolls for your store. 
Please note, you can only request 1 or 2 boxes per order.

Order terminal roll

 

 

  1. Select ‘Order Terminal Rolls’ from the dashboard or main menu
     
  2. Roll size automatically populates
     
  3. Select the number of boxes
     
  4. Click 'Submit'.

Apply for credits

Requests can not be older than 3 months. 
Credits are processed within 4 weeks on average.
It is not possible to request credits for M50 or Natural Gas Cards.

Portal apply for credit

 

 

  1. Select ‘Apply for credit’  from the dashboard or main menu
     
  2. Pick a date range or search by transaction ID 
     
  3. Click ‘Apply’ for the transaction you wish to apply for credit
     
  4. A new page will load to verify and confirm details
     
  5. Select ‘Apply’ if the details displayed are correct
     
  6. A pop-up will confirm that your case has been created.

 

View transactions in real-time

View all transactions in real-time as they happen. 
This helps with immediate confirmation of transaction success. 

Portal display transactions

 

 

  1. Select 'Display transactions' from the dashboard or ‘Other’ in menu
     
  2. Pick a date range or search by transaction name 
     
  3. A full record of all your transactions will be displayed.  

Track a submitted case

This feature allows you to track any of your roll orders & credit requests that were submitted through the portal.

Portal track case

 

 

  1. Select ‘My Cases’ from the dashboard or main menu
     
  2. Pick a date range, filter the category or search by case number
     
  3. All requests to date and their status will be displayed.

Make a payment

This feature allows you to top up your Merchant Account.

Portal make a payment

 

 

  1. Select ‘Make a payment’ from the dashboard or main menu
     
  2. Your details and opening credit limit will appear
     
  3. Choose your preferred account top-up amount 
     
  4. Agree to the Terms and Conditions by ticking the box.
     
  5. Click 'Proceed'

View your documents

This feature allows you to view documents, reports, and statements.

Portal view documents

 

 

  1. Select 'View My Documents' from the  dashboard or ‘Other’ in menu
     
  2. Search by document name or filter by date
     
  3. All documents by the specified name or date will be displayed.

Need help?

Complete our enquiry form and we will make sure the right person gets in contact with you

Submit an enquiry

Opening hours

Retailer support:
Mon - Sat: 9am - 6.30pm
Sun: Closed
Parking support:
Mon - Sat: 8am - 7pm
Sun: Closed

Phone

01 207 6000
Retailer support: 0818 882 600
Parking support: 0818 300 161

Address

Payzone House
4 Fern Road
Sandyford Ind. Estate
Dublin 18
D18 PD83
View in Google Maps
General: hello@payzone.ie
Parking: parking@payzone.ie